Returns
Eligibility: Items must be returned within 7 days of delivery, in their original condition, unworn or unused, with all tags attached, and in the original packaging. Proof of purchase is required.
Initiation: To initiate a return, please contact our Customer Service via the Contact Us page on our website. Provide your order number and reason for return. Our team will guide you through the process.
Non-Returnable Items: Customized products, perishable goods, personal care items, and items marked as final sale are not eligible for return.
Return Shipping: Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect. In such cases, please contact us immediately upon receipt.
Refunds
Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5 to 7 business days.
Partial Refunds: Partial refunds may be granted for items not in their original condition, damaged, or missing parts not due to our error.
Shipping Costs: Original shipping charges (If Any) are non-refundable unless the return is due to our error.
Cancellations
Order Cancellation: Orders can be canceled before it has been shipped. To cancel, please email us at support@marlech.com. After this, orders may have been shipped, and cannot be canceled.
Refunds for Canceled Orders: If your cancellation is approved, a full refund will be processed to your original payment method within 2 to 3 business days.
Post-Shipping Cancellations: If the order has already been shipped, it cannot be canceled. However, you may initiate a return upon receipt.
For more information, visit Shipping and Exchanges Page.
Exchanges
Process: To exchange an item, please follow the return process for the original item and place a new order for the desired item.
Conditions: Exchanges are subject to product availability. If the desired item is unavailable, a refund will be issued as per our refund policy.
For more information, visit Shipping and Exchanges Page.
Damaged or Incorrect Items
Reporting: Inspect your order upon reception. If you receive a defective, damaged, or incorrect item, contact us immediately with photographic evidence so we can evaluate and resolve the issue promptly.
Contact Information
Customer Service: For any questions or concerns regarding returns, refunds, or cancellations, please contact us via the Contact Us page on our website